Your monthly report
Requests sent, reviews in, replies posted, calls from your Google profile.
For HVAC and plumbing shops
Rempo runs your Google reviews for you.
A good review is a happy customer vouching for you. We ask after every job and answer every review.
Setup done by our team. We confirm your software fits before you buy.
- A service, not a tool to run
- Keep your job software
- The same honest ask to everyone
Why reviews matter
A review is word of mouth that stays.
Happy customers used to tell one neighbor. A Google review tells everyone who looks you up.
- A vouch
A real customer saying, in their own words, that you did the job right.
- A vote
97% of consumers use reviews to choose a local business (BrightLocal 2026).
- It stays up
It is there for every homeowner who looks you up, long after the van leaves.
Each review is one customer vouching to the next. We make sure every one of them gets asked.
Every review waits on someone remembering.
The job is done and the customer is happy. Then everyone is on to the next call.
Whether a customer reviews is up to them. Asking every one is up to us.
94% of consumers are open to writing a local review (BrightLocal 2026).
Where reviews leak
Three leaks no report shows you.
Typical cases from home-service shops, and what Rempo does about each.
-
01A typical case
Happy customers who never got asked.
A busy week. The link went out after some jobs, not others. Nobody chose to skip anyone. Everyone was on the next call.
With Rempo: a request goes out after every completed job, once your software is connected. One reminder, then we stop.
-
02A typical case
The 3-star review nobody answered.
It posted on a Tuesday. Everyone meant to reply. It sat in public for weeks.
With Rempo: you get an alert the day it posts, and a reply is written for what the customer said.
-
03A typical case
The newest review is from spring.
A homeowner with no heat checks you tonight. 74% of consumers look for reviews from the last three months (BrightLocal 2026).
With Rempo: every completed job is asked, every week, so recent customers get the chance to review.
01 · Done for you
You do the job. We do the rest.
Our team sets it up and runs it. Every completed job asked, every review answered.
Illustration
A job closes
Your customer gets a request with your team's photo and their first name.
A customer doesn't answer
One reminder. Then we stop.
A review posts
A reply is written for what they said. A bad one alerts you the same day.
- 1Job closed in your software
- 2Asked, with one reminder
- 3Every review answered
Every completed job with a phone or email, once your job software is connected.
Done for you, every month
- Every completed job asked
- One reminder, then we stop
- Every review answered
- The same request to everyone
- Recent reviews on your website
- A monthly report, sent to you
Nothing to remember. Nothing to send.
02 · Personal, not templated
Follow one job to the next homeowner.
Here's what your customer sees, and where her review goes next.
Today: the link goes out if someone remembers.
Job closed 2:38 pm
Today: a generic text, or nothing.
Thank-you sent 2:40 pm
Today: she might have, if someone had asked.
Review posted
Today: a reply when someone has time.
Reply written
80% of consumers are more likely to use a business that replies to all its reviews (BrightLocal 2026).
Today: they find an old review, or none.
Read by the next homeowner
An alert the same day
A bad review reaches you before a customer mentions it.
Your team in every request
Your team photo and each customer's first name. The same honest ask to everyone.
Not another review tool you have to run.
A tool is cheaper if you'll run it. Rempo runs it for you.
Asking by hand
Free. Runs on memory.
Review software
Cheaper. You run it.
Rempo
A service that runs.
| Compared | By hand | Review software | Rempo |
|---|---|---|---|
| Who runs it | Whoever remembers | Someone at your shop | Rempo's team |
| Setup | Nothing to set up | You set it up | Done by our team |
| After each job | If someone remembers | Once you switch it on | A request, once connected |
| Follow-up | Usually none | Depends on the tool | One reminder, then stop |
| Replies | When there's time | You write them | Written for each review |
| Your team in the request | If you text it yourself | Depends on the tool | Team photo, first name |
| Monthly report | None | In the tool | Sent to you |
Your customers could buy a wrench.They call you instead. Same idea here.
Run it yourself?A review tool costs less, and we'll tell you so.
What Rempo doesn't do
- Doesn't remove reviews. Every review gets a calm reply instead.
- Doesn't screen out unhappy customers. Everyone gets the same honest request.
- Doesn't promise counts or rankings. We track both and show you every month.
No rewards for reviews. No suggested words. Google's rules, and ours.
Starting is four things, once.
You give us access once. We do the rest.
- Connect your job software.We confirm yours fits before you buy.
- Give Google profile access.So every review gets its reply.
- Send one team photo.It goes on every request.
- Approve your texting details.Email starts first. Texts follow once registration clears, usually about a week.
Then we build it. Your messages, your request image with your team, your texting registration.
- Keep your job software
- Keep your Google profile
Three or more locations, or jobs on paper? Book a 15-minute call first.
Straight answers.
What owners ask first, including the questions where the answer is no.
What is a Google review, exactly?
A customer's public note and star rating about your shop, shown when people look you up on Google. 97% of consumers use reviews to choose a local business (BrightLocal 2026).
Do homeowners really read them?
Most do. 91% of homeowners rate online reviews important when choosing an HVAC contractor (ACHR News 2024).
Is Rempo software I have to run?
No. Rempo is a service. You do four things once, then our team runs it from the job software you already use. You see the work every month.
How is this different from asking customers myself?
Same idea, done every time: a thank-you after every completed job, one reminder, and a reply to every review. Nobody at the shop has to remember.
Does it work with my job software?
We connect to the software you log jobs in, and confirm your system before you buy. Jobs on paper or a spreadsheet? Book a call first.
What do I have to do?
Four things, once: connect your job software, give Google profile access, send one team photo, approve your texting details. After that, we run it.
When do requests start?
Email requests can start once your software is connected. Texts start once carrier registration clears, which usually takes about a week.
My job software already sends review requests.
That switch sends a request. Nobody runs it. We run the whole program: requests, one reminder, a reply written for each review, and a monthly report.
Will texts annoy my customers?
One request after the job and at most one reminder. Anyone can reply STOP and they won't hear from us again.
Is this allowed by Google?
Yes, the way we run it: the same request to everyone. No screening out unhappy customers, no rewards, no asking them to name a technician or what to write.
Can you remove a bad review?
No. You get an alert the day it posts, and a calm reply is written for it, so you can decide whether to call the customer first.
Will you guarantee more reviews or a higher ranking?
No. We control asking every customer and answering every review. How many review, and where Google ranks you, aren't ours to promise. We track both monthly.
Why not a cheaper review tool?
A tool is cheaper, and you run it. Rempo is a service that runs. If you'd rather run it yourself, a tool is the right call.
What does it cost?
{TBD · the offer is being finalized}
I have three or more locations.
Book a 15-minute call. We quote per location.
Hand it over. Get back to the jobs.
Tell us where you keep track of jobs. We confirm it fits before you buy.
What happens next
- We check that your job software fits.
- We call you to set it up.
- You approve your messages. Then we run it.
Get started
Two quick questions, then how to reach you. We confirm your software fits before you buy.